Gabe Anzelini

Customer Service

Today I received a new gourd and bombilla from @circleofdrink. Actually it came on Friday but I wasn’t at work so I got it this morning. This order process was a great example of why I love the thank you economy. What do I mean by that?

It started with my old bombilla breaking¹. I immediately went to the internet to research where to get a new one that would actually last this time. During my research I found this video by Dave Mate where he discusses all of the different types of bombilla². In it, he refers to “our store.” A quick look and sure enough there was a store over at http://circleofdrink.com. There were only two products (not usually something that sparks a lot of confidence in my shopping) so I went to the twitter and asked him about the bombilla and size of the gourd it came with³. A quick response and I felt confident that he was legit so I ordered.

My order was shipped within a day and what was in the box? A personal note and some yerba to drink in my new gourd. These little touches and the personal interactions are what we should all come to expect from our shopping experiences. In short, we should expect a “mom and pop” customer service ethic and not that of a big box store. And when it actually happens I am reminded of why I love living in the time in history that I do: you can buy anything you want and often there is a guy like Dave Mate out there to offer you great customer service while you do.